Frequently Asked Questions (FAQs)


Will I be able to meet my carer?

Yes, just ask and we will be pleased to arrange a suitable time for you to meet your carer.

What if I want to change the type of support I receive?

If your plan needs to change in any way we will do our best to make sure things happen as swiftly and conveniently as possible. We keep you fully informed along the way.

What if I need to cancel a visit?

Simply phone a member of your team as soon as you can and we will do our best to make alternative arrangements. A minimum of 24 hours is required.

I want to attend my granddaughters wedding, can my carer accompany me?

LifeCarers are happy to escort you to events such as this. If for any reason your regular carer is unavailable, we will do our best to find another carer to accompany you.